Accidents are stressful, but we don’t think settling your insurance claim should be. Whether you need to report a claim, follow the progress of an existing claim, find a repair location, or simply want to get more information about the claims process in general, you’ve come to the right place!
Accidents, floods, hurricanes, and other incidents occur from time to time! If this is your first experience of a claim, it is helpful to know who the parties are and how the process is supposed to work.
When you think of insurance claims, you probably need to pop an aspirin. Well, we can’t pretend that the insurance claims process is fun, but we can promise to assist you and go to bat for you if the claim is not proceeding to your satisfaction.
North City is your Insurance Broker and legally defined as your representative. We will normally receive a call from you to report the claim. Our practice then is to counsel you on the claims process, explain what impact the claim will have on your policy and future renewals, if any, and advise you of what to expect as the claim proceeds.
If your decision is to proceed with the claim, we will bring an adjuster on the line to move the claim onwards from there. Our staff will stay on the line until you are satisfied the process is properly underway.
We’re proud to offer you our personal attention whenever you need assistance on a claim. Our staff are available anytime to help you report a claim, and answer any questions you might have about the claims process.
The Adjuster is the representative of the insurer and their role is to examine the circumstances of the claim and make things happen to resolve the claim as soon as possible, hopefully to your satisfaction.
Report a Claim
To report a claim of any type by phone, call North City at 1-888-892-7176 any time. During working hours our staff will be pleased to assist you.
In an emergency after hours or week-ends, the voice message will direct you to a live adjuster to help you deal with your immediate needs.
You may also report an emergency claim directly to Aviva at 1-866-MY-AVIVA (1-866-692-8482). For more information on the AVIVA claims service please visit http://www.avivacanada.com